THE BLACK
EDITION

 

Elevation Off Grid, LTD, referred to in this Privacy Policy as “Elevation Off Grid,” “EOG,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request information, purchase products, submit a build inquiry, or otherwise interact with us.

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By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

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We may collect information directly from you, automatically through our website, or from third-party service providers.

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Information You Provide to Us

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We may collect personal information when you:

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• Submit a contact form

• Request information about a truck build, parts, products, or services

• Sign up for email updates

• Place an order through our website

• Contact us by phone, email, social media, or other channels

• Apply for financing or request a quote

• Participate in events, promotions, or surveys

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This information may include:

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• Name

• Email address

• Phone number

• Mailing or billing address

• Company name

• Vehicle information

• Product or build interests

• Payment and transaction information

• Messages, questions, or other information you choose to provide

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Information Collected Automatically

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When you visit our website, we may automatically collect certain information, including:

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• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Time spent on the website

• Referring website

• General location information

• Clicks, interactions, and website usage data

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We may collect this information through cookies, pixels, analytics tools, and similar technologies.

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2. How We Use Your Information

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We may use the information we collect to:

• Respond to inquiries

• Provide quotes, product information, and build information

• Process orders and payments

• Schedule consultations or appointments

• Provide customer service

• Send transactional emails

• Send marketing emails, where permitted

• Improve our website, products, services, and customer experience

• Analyze website traffic and user behavior

• Prevent fraud, abuse, or unauthorized activity

• Comply with legal, tax, accounting, and business obligations

• Protect our rights, property, customers, employees, and business operations

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3. Cookies and Tracking Technologies

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Our website may use cookies, pixels, tags, and similar technologies to help the site function, understand visitor behavior, improve performance, and support marketing efforts.

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These technologies may be used by us or by third-party providers, such as website platforms, analytics providers, advertising platforms, email marketing tools, payment processors, or social media platforms.

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You can usually control cookies through your browser settings. Blocking some cookies may affect how the website functions.

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4. How We Share Information

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We do not sell your personal information for money.

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We may share information with trusted third parties when needed to operate our business, provide services, complete transactions, or improve our marketing. These may include:

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• Website hosting providers

• Payment processors

• Shipping and fulfillment providers

• Email marketing platforms

• Analytics providers

• Advertising platforms

• CRM and customer communication tools

• Financing partners, if you request financing information

• Professional advisors, such as accountants, attorneys, and insurance providers

• Law enforcement, government agencies, or other parties when required by law

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We may also share information as part of a business transaction, such as a merger, sale, transfer, financing, or restructuring of all or part of our business.

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5. Online Orders and Payment Information

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If you purchase products through our website, payment information may be collected and processed by third-party payment providers. We do not store full credit card numbers on our own systems unless specifically stated at the point of collection.

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Payment providers may use your information according to their own privacy policies and security practices.

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6. Email and Marketing Communications

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If you sign up for emails or otherwise provide your contact information, we may send you updates about EOG products, builds, services, events, content, or promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you non-marketing messages related to orders, transactions, service requests, or customer support.

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7. Data Retention

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We keep personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including customer service, business records, legal compliance, accounting, dispute resolution, and business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

 

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8. Security

 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, system, or method of transmission is completely secure. We cannot guarantee that information will never be accessed, used, or disclosed without authorization.

 

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9. Your Privacy Rights

 

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

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• Request access to the personal information we have about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a copy of certain personal information

• Opt out of certain uses of personal information, including targeted advertising or certain types of data sharing

• Appeal a privacy request decision, where required by law

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To submit a privacy request, contact us at:

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Email: sale@elevationoffgrid.com
Mailing Address: 1270 S Kalamath St, Denver, CO 80223

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We may need to verify your identity before processing your request.

 

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10. Colorado Privacy Rights

 

If you are a Colorado resident and the Colorado Privacy Act applies to our business, you may have rights to access, correct, delete, and obtain a copy of personal data, as well as the right to opt out of certain processing activities, including targeted advertising, sale of personal data, and certain profiling activities.

 

You may submit a request using the contact information listed above.

 

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11. California Privacy Rights

 

If you are a California resident and the California Consumer Privacy Act, as amended, applies to our business, you may have specific rights regarding your personal information, including the right to know, delete, correct, and opt out of certain sharing or sale of personal information.

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We do not sell personal information for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

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To exercise your rights, contact us using the information listed above.

 

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12. Children’s Privacy

 

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

 

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

 

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13. Third-Party Websites and Social Media

 

Our website may contain links to third-party websites, social media pages, embedded content, or external platforms. We are not responsible for the privacy practices, content, or security of those third parties.

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Your interactions with third-party websites and platforms are governed by their own privacy policies.

 

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14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above.

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Your continued use of our website after any changes means you accept the updated Privacy Policy.

 

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15. Contact Us

 

For questions about this Privacy Policy or how we handle personal information, contact us at:

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Elevation Off Grid
Email: sales@elevationoffgrid.com
Phone: (720) 900 - 3159
Mailing Address: 1270 S Kalamath St, Denver, CO 80223